The Service Catalog

The Service Catalog
Author :
Publisher : Van Haren
Total Pages : 177
Release :
ISBN-10 : 9789087535728
ISBN-13 : 9087535724
Rating : 4/5 (724 Downloads)

Book Synopsis The Service Catalog by : Mark O'Loughlin

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-07-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.


The Service Catalog Related Books

The Service Catalog
Language: en
Pages: 177
Authors: Mark O'Loughlin
Categories: Architecture
Type: BOOK - Published: 2010-07-13 - Publisher: Van Haren

DOWNLOAD EBOOK

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly iden
Defining IT Success Through The Service Catalog
Language: en
Pages: 117
Authors: Bill Fine
Categories: Architecture
Type: BOOK - Published: 2007-02-12 - Publisher: Van Haren

DOWNLOAD EBOOK

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In shor
A Study Guide to Service Catalogue from the Principles of ITIL V3
Language: en
Pages: 124
Authors: Hank Marquis
Categories: Computer networks
Type: BOOK - Published: 2010 - Publisher: The Stationery Office

DOWNLOAD EBOOK

IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive
Service design
Language: en
Pages: 386
Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

DOWNLOAD EBOOK

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design p
IT Service Management - Global Best Practices, Volume 1
Language: en
Pages: 661
Authors:
Categories: Education
Type: BOOK - Published: 2008-04-22 - Publisher: Van Haren

DOWNLOAD EBOOK

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s