Faithin Omaha eBook Collection

Social CRM is already enabling innovative companies to engage customers through powerfully effective two-way dialogues, and to build customer-centric strategies

Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, mar

"The social customer is your NEW customer. And if you don’t recognize it, they will be someone else’s new customer. Adam Metz presents a clear, concise game

If you want to effectively manage and build your customer base to drive your business forward, this book will provide you with the knowledge and strategies you

A unique approach to today's hottest new job in social media Today's social community managers use social media platforms and act as brand evangelists and commu