Faithin Omaha eBook Collection

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the facto

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation o

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f