Faithin Omaha eBook Collection

The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been f

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing r

The Health and Safety Pocket Book is a handy reference tool for practising health and safety professionals, auditors, managers, HR personnel, employee represent