A Semantic Wiki-based Platform for IT Service Management

A Semantic Wiki-based Platform for IT Service Management
Author :
Publisher : KIT Scientific Publishing
Total Pages : 634
Release :
ISBN-10 : 9783731503330
ISBN-13 : 3731503336
Rating : 4/5 (336 Downloads)

Book Synopsis A Semantic Wiki-based Platform for IT Service Management by : Kleiner, Frank

Download or read book A Semantic Wiki-based Platform for IT Service Management written by Kleiner, Frank and published by KIT Scientific Publishing. This book was released on 2015-02-25 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.


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