Faithin Omaha eBook Collection

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc

Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of indust

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume

The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful supp