Faithin Omaha eBook Collection

Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of American corporations and asks them to share their

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your cus

"How do you get an hourly employee to give red-carpet customer service? You roll out the red carpet for them, of course. This book discusses recognition strateg

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services m