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The Quality Library
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Authors: Sara Laughlin
Categories: Business & Economics
Type: BOOK - Published: 2008-04-15 - Publisher: ALA Editions

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Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve pr
Quality and the Academic Library
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Authors: Jeremy Atkinson
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2016-02-24 - Publisher: Chandos Publishing

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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic
Assessing Service Quality
Language: en
Pages: 552
Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-05-12 - Publisher: American Library Association

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Delivering Satisfaction and Service Quality
Language: en
Pages: 204
Authors: Peter Hernon
Categories: Business & Economics
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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
The Quality Infrastructure
Language: en
Pages: 270
Authors: Sarah Anne Murphy
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2013-11-04 - Publisher: American Library Association

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Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a pr