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The Nordstrom Way to Customer Experience Excellence
Language: en
Pages: 231
Authors: Robert Spector
Categories: Business & Economics
Type: BOOK - Published: 2017-10-03 - Publisher: John Wiley & Sons

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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne
The Nordstrom Way
Language: en
Pages: 264
Authors: Robert Spector
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher:

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An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfi
Lessons from the Nordstrom Way
Language: en
Pages: 0
Authors: Robert Spector
Categories: Business & Economics
Type: BOOK - Published: 2000-11-03 - Publisher: Wiley

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This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how
Leave it Better Than You Found It
Language: en
Pages: 248
Authors: Bruce A. Nordstrom
Categories: Businesspeople
Type: BOOK - Published: 2007-01-01 - Publisher: Documentary Media LLC and University of Washington

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Shadows of War
Language: en
Pages: 310
Authors: Carolyn Nordstrom
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: Univ of California Press

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Annotation This book captures the human face of the frontlines, revealing both the visible and the hidden realities of contemporary war, power, and internationa