Faithin Omaha eBook Collection

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concep

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com

This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and technique

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementatio