Faithin Omaha eBook Collection

Download or read book Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results written by John R. Stoker and published by McGraw Hill Professional. This book was released on 2013-05-14 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides practical, proven ways to turn any sensitive, emotional, or confrontational workplace conversation into a positive exchange that benefits all. Stoker provides managers with the skills they need to ensure every conversation is directed toward fostering greater collaboration, increasing mutual respect, and improving organizational performance. Easy to remember even in the heat of tough conversations, Stoker's communication skills model is based on the principles Recognize and Suspend, Express, Ask, and Listen and Attend.