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In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturi

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a R

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in naturean

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing