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Institutions are fundamental aspects for driving tourism and hospitality globally. They are the socio-economic "rules of the game" that serve to shape and const
Managing Tourism and Hospitality Services
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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current
Management Science in Hospitality and Tourism
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Management Science in Hospitality and Tourism is a timely and unique book focusing on management science applications. The first section of the book introduces
Social Media in Travel, Tourism and Hospitality
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Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about touris
Consumer Behavior in Tourism and Hospitality Research
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The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consu