How Airports Measure Customer Service Performance

How Airports Measure Customer Service Performance
Author :
Publisher : Transportation Research Board
Total Pages : 103
Release :
ISBN-10 : 9780309271004
ISBN-13 : 0309271002
Rating : 4/5 (002 Downloads)

Book Synopsis How Airports Measure Customer Service Performance by : Lois S. Kramer

Download or read book How Airports Measure Customer Service Performance written by Lois S. Kramer and published by Transportation Research Board. This book was released on 2013 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.


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