Faithin Omaha eBook Collection

This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.

A comprehensive guide to managing communication within organizations, the Handbook recognises Internal Communication's continued growth as a management discipli

The SAGE Handbook of Marketing Ethics draws together an exhaustive overview of research into marketing’s many ethical conundrums, while also promoting more op

"Marketing: Managerial Foundations" provides students with a sound understanding of marketing theory and practice, and does so in an Australian and New Zealand

The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading busines