Faithin Omaha eBook Collection

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strat

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The custome

Each updated edition identifies nearly 35,000 live, print and electronic sources of information listed under more than 1,100 alphabetically arranged subjects--i