Related Books

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Language: en
Pages: 330
Authors: Joseph A. Michelli
Categories: Business & Economics
Type: BOOK - Published: 2015-12-08 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawas
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Language: en
Pages: 347
Authors: Joseph A. Michelli
Categories: Business & Economics
Type: BOOK - Published: 2011-05-20 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
Language: en
Pages: 174
Authors: Joseph A Michelli
Categories: Business & Economics
Type: BOOK - Published: 2019-06-27 - Publisher: World Scientific

DOWNLOAD EBOOK

How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find
When Fish Fly
Language: en
Pages: 124
Authors: Joseph Michelli
Categories: Business & Economics
Type: BOOK - Published: 2004-08-04 - Publisher: Hachette Books

DOWNLOAD EBOOK

"You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchar
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Language: en
Pages: 332
Authors: Joseph A. Michelli
Categories: Business & Economics
Type: BOOK - Published: 2008-07-01 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlto