Faithin Omaha eBook Collection

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In shor

This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business servi

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw

The key to success, our culture tells us, is a combination of talent and hard work. Why then, do high schools that supposedly subscribe to this view send studen

A guide to product management exploring the best practices: identifying the impact-driven product, planning for success, setting up and measuring time-bound met