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Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particula
Customer Service For Dummies
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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f
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Social Assessment in Natural Resource Management Institutions
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This book is the first significant international attempt to outline and analyze how social assessment has been integrated within natural resource management ins
Amaze Every Customer Every Time
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien