Faithin Omaha eBook Collection

This research handbook provides a comprehensive, integrative, and authoritative resource on the main strategic management issues for companies within the e-busi

How do organizations manage social media effectively? Every organization wants to implement social media, but it is difficult to create processes and mange empl

This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome

This path-breaking Handbook is targeted primarily at marketing academics and graduate students who want a comprehensive overview of the academic state of the bu

A nation's economic success depends on the capacity of its companies and trading organizations to develop business relationships, trade and do business in the i