Assessing Service Quality

Assessing Service Quality
Author :
Publisher : American Library Association
Total Pages : 552
Release :
ISBN-10 : 9780838913109
ISBN-13 : 0838913105
Rating : 4/5 (105 Downloads)
DOWNLOAD EBOOK
Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.


Assessing Service Quality Related Books

Assessing Service Quality
Language: en
Pages: 552

Assessing Service Quality

Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-05-12 - Publisher: American Library Association

DOWNLOAD EBOOK

This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Assessing Service Quality
Language: en
Pages: 226

Assessing Service Quality

Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2010-01-19 - Publisher: American Library Association

DOWNLOAD EBOOK

This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ide
Service Quality Measurement: Issues and Perspectives
Language: en
Pages: 81

Service Quality Measurement: Issues and Perspectives

Authors: Lewlyn L. R. Rodrigues
Categories: Business & Economics
Type: BOOK - Published: 2013-06-01 - Publisher: Anchor Academic Publishing (aap_verlag)

DOWNLOAD EBOOK

This book is very useful for it is not just ‘descriptive’ in its nature, but ‘prescriptive’, too. It is descriptive in the sense that it describes the p
Service Quality
Language: en
Pages: 201

Service Quality

Authors: Roland T. Rust
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: SAGE

DOWNLOAD EBOOK

The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a
Delivering Satisfaction and Service Quality
Language: en
Pages: 204

Delivering Satisfaction and Service Quality

Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

DOWNLOAD EBOOK

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib