Related Books

The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256

The Official Introduction to the ITIL Service Lifecycle

Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
An Introductory Overview of ITIL V3
Language: en
Pages: 55

An Introductory Overview of ITIL V3

Authors: Alison Cartlidge
Categories:
Type: BOOK - Published: 2009-01-01 - Publisher:

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Foundations of ITIL® V3
Language: en
Pages: 381

Foundations of ITIL® V3

Authors: Arjen de Jong
Categories: Architecture
Type: BOOK - Published: 2007-09-09 - Publisher: Van Haren

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu
Introduction to the ITIL Service Lifecycle
Language: en
Pages: 262

Introduction to the ITIL Service Lifecycle

Authors: Anthony T. Orr
Categories: Computer industry
Type: BOOK - Published: 2011 - Publisher:

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy
ITIL Service Strategy
Language: en
Pages: 483

ITIL Service Strategy

Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It