101 Ways to Improve Customer Service

101 Ways to Improve Customer Service
Author :
Publisher : John Wiley & Sons
Total Pages : 397
Release :
ISBN-10 : 9780787994822
ISBN-13 : 0787994820
Rating : 4/5 (820 Downloads)

Book Synopsis 101 Ways to Improve Customer Service by : Lorraine L. Ukens

Download or read book 101 Ways to Improve Customer Service written by Lorraine L. Ukens and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.


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