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This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or fron
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Budgets in the United States follow rules of presentation and use terms that make sense to few outside the world of government finance. Moreover, practices vary
Public Service Delivery in India
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This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays
Understanding Public Management
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Understanding Public Services
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Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public s