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Language: en
Pages: 288
Pages: 288
Type: BOOK - Published: 2005-03-04 - Publisher: Wiley
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical gu
Language: en
Pages: 231
Pages: 231
Type: BOOK - Published: 2017-10-03 - Publisher: John Wiley & Sons
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne
Language: en
Pages: 264
Pages: 264
Type: BOOK - Published: 2000 - Publisher:
An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfi
Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2000-11-03 - Publisher: Wiley
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how
Language: en
Pages: 339
Pages: 339
Type: BOOK - Published: 2008-05-02 - Publisher: John Wiley & Sons
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di