Faithin Omaha eBook Collection

Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to a

Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most

The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say

Build rapport, solve problems, and increase productivity with the PERFECT words for any interaction with employees 3 books in 1 eBook! Good management begins an