Faithin Omaha eBook Collection

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant t

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call center

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center

ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reportin