Dealing with Difficult People
| Author | : Roy C. Lilley |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 164 |
| Release | : 2006 |
| ISBN-10 | : 0749447516 |
| ISBN-13 | : 9780749447519 |
| Rating | : 4/5 (519 Downloads) |
Book Synopsis Dealing with Difficult People by : Roy C. Lilley
Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
