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This book explores the role and function of instructional designers in higher education, highlighting the real-world discrepancy between their actual contributi
Instructional Designers as Street Level Bureaucrats in Higher Education
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Instructional designers in higher education experience on the job conflict due to a misalignment between official university outlined functions and actual daily
Street-Level Bureaucracy
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Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d
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Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures o
Research Handbook on Street-Level Bureaucracy
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When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it