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Type: BOOK - Published: 2014-10-31 - Publisher:
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capabilit
Language: en
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Type: BOOK - Published: 2010-11-08 - Publisher: The Stationery Office
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Type: BOOK - Published: 2014-10-31 - Publisher:
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Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for t