Faithin Omaha eBook Collection

Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Inc

Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this bo

Real-Time Simulation Technologies: Principles, Methodologies, and Applications is an edited compilation of work that explores fundamental concepts and basic tec

This book presents emerging trends in the evolution of service-oriented and enterprise architectures. New architectures and methods of both business and IT are

This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To addre