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In the 21st century, businesses are increasingly faced with complex, "wicked" problems--challenges with social and environmental dimensions they cannot solve on
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Customers as Partners
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Effective customer partnership creates customers who return in good times and in bad, customers who say, "I wouldn't go anywhere else". Using real-world example
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Communities in Action
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In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differenc