Faithin Omaha eBook Collection

Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management

This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it des

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in prepar