Faithin Omaha eBook Collection

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your cus

Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-orien

Outlines the skills and techniques of providing superior customer service.

The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consult