Faithin Omaha eBook Collection

This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - wher

Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin cr

This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - wher

This practical book deals with the emotional and moral dimensions of school leadership. The author sets out the intra-personal and interpersonal attributes, att

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but