Faithin Omaha eBook Collection

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management