Faithin Omaha eBook Collection

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" pr

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of bes