Faithin Omaha eBook Collection

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw

"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring a

Breeden's experience in sales growth through customer centric experiences and the role field service engineers become as trusted advisors is introduced with pra