Service Quality

Service Quality
Author :
Publisher : Lexington Books
Total Pages : 416
Release :
ISBN-10 : 0669211524
ISBN-13 : 9780669211528
Rating : 4/5 (528 Downloads)
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Book Synopsis Service Quality by : Stephen Walter Brown

Download or read book Service Quality written by Stephen Walter Brown and published by Lexington Books. This book was released on 1991 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.


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Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality p