Related Books
Language: en
Pages: 160
Pages: 160
Type: BOOK - Published: 2017-07-05 - Publisher: Routledge
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and l
Language: en
Pages: 349
Pages: 349
Type: BOOK - Published: 2017-03-02 - Publisher: Routledge
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well docu
Language: en
Pages: 161
Pages: 161
Type: BOOK - Published: 2017-07-05 - Publisher: Taylor & Francis
The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to
Language: en
Pages: 258
Pages: 258
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
Language: en
Pages: 222
Pages: 222
Type: BOOK - Published: 1999 - Publisher: Transportation Research Board
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers