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This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be
Exceptional Service, Exceptional Profit
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What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipa
Delight Your Customers
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Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company
Exceptional Customer Service
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When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their
Service Failure
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What causes poor customer service? You might be surprised.