What's the Secret?
| Author | : John R. DiJulius, III |
| Publisher | : John Wiley & Sons |
| Total Pages | : 339 |
| Release | : 2008-05-02 |
| ISBN-10 | : 9780470196120 |
| ISBN-13 | : 0470196122 |
| Rating | : 4/5 (122 Downloads) |
Book Synopsis What's the Secret? by : John R. DiJulius, III
Download or read book What's the Secret? written by John R. DiJulius, III and published by John Wiley & Sons. This book was released on 2008-05-02 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
