Faithin Omaha eBook Collection

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock you

The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-orien

Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the tr

The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consult