Faithin Omaha eBook Collection

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Servic

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples,

The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneu

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference i