Faithin Omaha eBook Collection

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. W

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud comput

Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizatio

IT in a World of Continuous Improvement -- Architecture Approach -- Patterns for the IT Processes -- Patterns for the IT Lifecycles -- APPENDIX A: Extended Defi